CareLingua by CoreCognitics UK

Care Lingua aims to promote more equitable access to healthcare information by removing language and accessibility barriers that often lead to confusion, anxiety, and miscommunication. By enabling patients to understand their medical records in their own language and preferred interaction mode, Care Lingua improves patient confidence, supports informed decision-making and reduces the risk of misunderstanding diagnoses or treatment plans.

Care Lingua is a secure, multilingual AI platform designed to help patients access and understand their medical records clearly and confidently. Although healthcare providers now provide digital access to records, many patients, especially non-native speakers and people with accessibility requirements still struggle to interpret complex clinical language.

Care Lingua addresses this gap by acting as an AI-powered accessibility layer on top of existing healthcare portals and document workflows.

Care Lingua can be integrated directly into a healthcare provider’s existing portal or used independently. Patients can access the platform through a mobile app, a telecom call-in number or a web widget embedded on a provider’s website to enable flexible, inclusive access.

How Care Lingua works

After phone or app-based authentication, users can view medical records already available through their healthcare provider or upload and scan documents themselves. Patients then interact with Care Lingua’s multilingual voice or chat AI assistant, which can translate and explain all or part of a medical report.

The agent converts complex medical terminology into plain, patient-friendly language and supports natural follow-up questions. Responses are scoped strictly to authorised records and designed to inform and not replace clinical judgment.

Key Features

•          Multi-lingual voice and chat AI agent for conversational access

•          Secure authentication via phone or mobile app

•          AI-powered translation and simplification of medical records

•          Telecom-enabled access (call-in number), web widget and mobile app

•          Document upload and scanning for patient-provided records

•          Privacy-first design including access logging and minimal data retention

•          Accessibility-first UX, incorporating WCAG 2.2 guidelines (contrast, focus states, scalable text, assistive technology support)

•          Designed to align with EU Accessibility Act (EAA) principles

•          Dark and light modes to support users with light sensitivity

Care Lingua aims to promote more equitable access to healthcare information by removing language and accessibility barriers that often lead to confusion, anxiety, and miscommunication. By enabling patients to understand their medical records in their own language and preferred interaction mode, Care Lingua improves patient confidence, supports informed decision-making and reduces the risk of misunderstanding diagnoses or treatment plans.