Clear TELCO – Breaking the Language Barrier in Telecommunications

Clear Telco is a dynamic AI-powered accessibility layer that transforms complex telecommunication content into an interactive Guided Reading experience. Unlike standard summarization tools, it provides a "smart" path to comprehension tailored for Deaf individuals, people with cognitive impairments, and non-native speakers.  By integrating the Velvet LLM (optimized for Italian) and CAA visual symbols, Clear Telco allows users to navigate technical documents and contracts through multiple reading levels (CEFR). The system features LucIA, an AI reading tutor that provides real-time contextual explanations, ensuring that users don't just "see" a shorter text, but actually understand and master the information. It is a scalable solution for companies to meet the European Accessibility Act while empowering vulnerable customers with full digital autonomy.

 

1. The Vision: From Passive Reading to Active Understanding

We don’t just shorten sentences; we empower users to master complex information. Clear Telco is a dynamic accessibility layer that transforms static, intimidating telecom contracts and technical guides into an interactive "Guided Reading" journey.

2. Core Pillars: The "Clear Letture" Methodology

Unlike standard AI tools that often lose legal nuance during simplification, our solution provides a multi-layered cognitive support system:

A. Dynamic Reading Levels (CEFR-based)

Users are not stuck with one version. They can toggle between levels:

• Original Text: With smart highlights on complex jargon.
• Simplified (B1/B2): For non-native speakers or mild cognitive fatigue.
• Essential (A2): For severe cognitive disabilities or specific linguistic needs (Deaf users).

B. Intelligent Contextual Aid (Smart Glossaries)

Instead of forcing the user to leave the page to search for terms like "Roaming," "Broadband," or "Withdrawal Penalties," the system provides:

• Instant Definitions: Hover-over pop-ups with simple, plain-language explanations.
• Visual Anchors: Integration of CAA symbols to provide immediate visual cues for key concepts.

C. LucIA: The Real-Time Reading Companion

LucIA is not a standard customer service bot; she is a Reading Tutor.

• She "reads" the document alongside the user.
• The user can ask: "What does this paragraph mean for my monthly bill?" or "Can you explain this clause with an example?"
• LucIA responds using only the vocabulary suitable for the user's selected level.

3. Why it’s a Game Changer for the Telco Industry

• Inclusive Customer Journey: It bridges the gap for Deaf individuals, people with cognitive impairmentes, and foreign residents.
• Cognitive Load Reduction: By highlighting only what matters and providing "on-demand" help, we prevent the "wall of text" effect that leads to user drop-off.
• Trust & Transparency: A customer who understands their contract is a loyal customer. We turn "Terms & Conditions" from a legal shield into a transparency tool.

4. Technical Innovation 

• Semantic Integrity: Leveraging Velvet LLM (Open Source/Italian-focused) to ensure that simplification never alters the core legal obligations of the text.
• Dynamic UI/UX: A responsive interface that adapts the layout based on the cognitive needs of the user (e.g., increased line spacing, specific fonts for dyslexia, symbol-aided reading).